Interacting with our Members

by Amit in News & Updates

Our community shall be based on the following elements –

1. Cohesion: the sense of there being a group identity and that an individual belongs to the group
2. Effectiveness: the impact that the group has on the member’s lives and the outside world.
3. Help: the perceived ability of members to ask for and receive various kinds of assistance
4. Relationships: the likelihood of group members interacting individually, including forming friendships
5. Self-regulation: the ability of the group to police itself
6. Participation: the extent to which each member’s view are respected and involved in developing the community and the website

“ In deciding to participate, management should be certain that they have staff resources with the expertise/information that will be of interest of the community, and hat these staff members have the interactive skills to represent the organization effectively within the community.”

The interaction between the staff and member can be very valuable, but with a little risk, since we would be potentially exposed to the commentary of critics and unhappy members. How we respond, to these critiques will be carefully watched by other members of the community.  If we are not prepared to respond promptly to the queries, it could develop a reputation as an organization that does not stand behind its information.

On the other hand, through effective participation, the organization can build a base of support among community members that yields loyalty and goodwill for the organization.

We hope we can be flexible and caring enough towards our members. Since it is they who decide the future of Channelfuse. We are merely supplying the platform !!

+ Read more